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Puff Vape Dsiposable Vaper Wholesale Online Europe EU Local Warehouse Fast Delivery Shipping From China Factory Directlry
After Sales Assurance
Refund for No Delivery
You are eligible for a refund if orders not shipped or orders not received by the estimated delivery date.
Refund for Mismatched Goods
File a complaint within 21 days of receipt. If it’s the seller’s fault, return for a refund, or get a refund without returning.
Green Shipping Protection Service (For US Buyers)
This service ensures dual protections for your shipping concerns.
- 1.Platform Refund: Request a refund if your package is lost, delayed, or damaged.
- 2.Insurance Compensation: Claim compensation from the insurance company for extra coverage.
Easy and convenient refund process
How to request a refund before shipping?
To cancel an order within 2 hours, go to “My Orders – Awaiting Shipment – Cancel Order”.
To request a refund after 2 hours, go to “My Orders – Awaiting Shipment – Request Refund”.
How to file a Return/ Refund Request after shipping
To request a return or refund, go to “My Orders – Awaiting Confirm or Completed Order -> Open a Dispute.”
For Green Shipping Protection Service, go to “My Orders – Awaiting Confirm or Completed Order ->Report an Issue.”
Service Timeline for Refund Requests
- Return & Refund requests should be made before the order status changes to “Closed.” VIP buyers can extend this period by 30 days after the order status is closed.
- If the item is not received: Buyers can request a refund after the estimated latest delivery date plus 10 days, or if you haven’t received your item after it was marked as delivered.
- Items not as described: Buyers can request a refund within 21 days from the date the carrier’s information is updated to “Delivered.” For damaged items, refunds should be requested within 7 days from the date the carrier’s information is updated to “Delivered.”
- Green Shipping Protection Service: Buyers who opted for this service can get a refund. Learn more about Green shipping protection policy(ONLY FOR US BUYERS).
When can I receive my refund?
- For returned items: You will receive your refund after the seller receives the returned item(s) or the system confirms receipt of the item(s) within 30 days.
- When your order status becomes “Refunded”: The system will process your refund within 1-2 business days. Depending on your financial institution, the refund will take 7-15 days to be credited to your original payment account.
Learn more about Refund Back Time
Secure and Convenient Payment
Puffvapes.com prioritizes your security and convenience.
Our state-of-the-art payment system ensures a seamless and safe shopping experience, allowing you to focus on what truly matters— enjoying your purchases.
Why Choose Our Payment System?
1. Diverse Payment Options
We offer a wide range of payment tools to cater to your preferences. Whether you prefer using credit cards, mobile wallets, or wire transfers, our system supports it all. Enjoy flexibility and ease with every transaction.
2. Rigorous Security Certifications
Our platform has undergone multiple security certifications to ensure the utmost protection of your financial information. Rest easy knowing that your transactions are safeguarded by industry-leading standards.
3. Global Currency Support
Shopping from anywhere in the world? No problem! Our payment system supports all major global currencies, providing you with a hassle-free checkout experience no matter where you are.
Worldwide Delivery
With 1000+ routes, we deliver to over 220 countries and regions worldwide.
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